- When will I receive my item?
A. On average, orders take 7 to 21 business days to arrive after processing. Processing time + Shipping time = Delivery.
- Where do you ship to?
A. We ship domestically to all 50 states (including Alaska & Hawaii), U.S. Territories, and internationally to all 195 countries.
For better delivery service, we advise you to include your phone number while placing an order, as we may need to call you if we have problems delivering your package.
Rest assured, shipment is free and insured for both domestic and international orders.
- Will I receive a tracking number for my order?
A. After 1-3 business days processing, once shipped, your order's tracking number will automatically be updated. If not, contact us!
- Where can I track my order?
A. Our customers can track their orders on our tracking page here.
- How do I use the tracking page?
A. First, input the email or phone number associated with your order. Secondly, input your "order number" located at the top right of your email invoice. From here, you should be able to monitor the status of your order!
What if I never receive my order?
A. All orders purchased from Vital Movement Labs are backed by our Buyer's Purchase Protection Policy; where if by any reason after 60 days from the date of purchase, whether your order has been lost in transit or never delivered, our customers may choose either to get a full refund or their order resent, free of charge.
- Where can I activate my discount code?
A. Discount codes are to be activated on the checkout page. In the area where it says "Discount," apply your code here then press "Apply" and your code has been activated!
- Can I get a refund and return my order?
A. Orders are eligible for a refund & return 14 days after delivery of your order, please check out our refunds page. Contact us here if you have any questions or if you would like to request a refund ticket.
- Can I cancel or change my order?
A. Yes, you may cancel or change an order ONLY if it has not been shipped out. In order to cancel/change an order, you must contact our staff immediately through our email at firstname.lastname@example.org or you may visit our contact page. We suggest you browse our website thoroughly only adding the items you desire to checkout so in the future we can avoid running into any issues. If a customer requests to cancel/change an order after it has already been shipped out, we will not be able to fulfill that request.
- Can I change the address on my order?
A. If a customer enters the wrong address or wants to change the location of the order is being shipped to, we urge you to immediately contact us at email@example.com or visit our contact page. If your order has been processed and shipped we will not be able to execute your request. If you're in a situation where you enter the wrong address and the order has been shipped, we are not responsible for refunding your money.
- What should I do if I received a damaged item?
A. In case of an event where you have received a defective item, send an email with a photo of the item(s) to firstname.lastname@example.org with a short brief description of the item(s). We then will inspect the photo and get back to you if you are eligible for a refund.
My order says it has been delivered, but I have not received it.
A. This is a communication bug that occurs rarely, your local post office is most likely still processing your package and our tracking algorithm did not anticipate this delay. Orders are usually delivered the day of the delivered confirmation email sent or a few business days ahead. If it does not arrive by a week after the email has been sent, contact us!
Have any questions and/or concerns? Visit our contact page.